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Privacy Policy

Last Updated: November 2025

Overview

Old Soul Cleaning Company (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and what rights you have under applicable United States privacy laws. By using our website (oldsoulcleaning.com), you agree to the terms described below.

Information We Collect

Information You Provide

We collect information that you voluntarily provide, such as:

  • Name, email address, and phone number submitted through our contact form
  • Preferred service date or project details
  • Messages or inquiries you send to us directly by email or phone

Information Collected Automatically

When you visit our site, some data is automatically collected by our web host or analytics tools. This may include your IP address, browser type, device information, operating system, referring website, pages viewed, and the date and time of your visit. These data help us maintain security and improve website performance.

How We Use Your Information

We use personal information for the following purposes:

  • To respond to your inquiries and provide cleaning service estimates
  • To schedule and manage appointments
  • To maintain and improve our website and services
  • To comply with applicable U.S. laws or lawful requests

We do not sell or rent personal information to any third party.

Cookies and Analytics

Our website may use cookies—small text files stored on your device—to provide a better browsing experience and analyze site traffic. You can control cookie preferences through your browser settings, including blocking or deleting cookies. Disabling cookies may limit some features of the site.

We may use analytics tools such as Google Analytics to collect anonymous, aggregate data about website usage. This information helps us understand how visitors use the site but does not identify you personally.

Data Security

We maintain reasonable physical, technical, and administrative safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction. All form submissions are transmitted securely using HTTPS encryption.

However, no method of internet transmission or storage is completely secure, and we cannot guarantee absolute data protection.

Email and Form Submissions

If you contact us via the website or email, we use the information provided solely to respond to your inquiry. You may request deletion of your contact information at any time by emailing gabriel@oldsoulcleaning.com.

Retention of Information

We retain personal information only as long as necessary to fulfill the purpose for which it was collected, to comply with legal obligations, or to resolve disputes. When data is no longer needed, it is securely deleted.

Your Privacy Rights

Depending on your state of residence, you may have certain privacy rights under U.S. laws such as the California Consumer Privacy Act (CCPA/CPRA), Virginia Consumer Data Protection Act (VCDPA), or other state laws. These may include:

  • The right to access the personal data we hold about you
  • The right to request correction or deletion of your data
  • The right to opt out of data sharing (we do not sell data)
  • The right to receive equal service even if you exercise your privacy rights

To exercise these rights, contact us at gabriel@oldsoulcleaning.com. We may require verification of your identity before processing your request.

Children’s Privacy

Our website and services are not directed to children under 13 years of age, and we do not knowingly collect personal information from them.

Sharing of Information

We may share limited information with trusted service providers who assist in operating our website (such as web hosting or email delivery). These partners are obligated to keep your information secure and confidential. We may also disclose information if required by law or to protect our legal rights.

Links to Other Websites

Our website may contain links to social media or external sites. We are not responsible for the content or privacy practices of those third-party websites. Please review their own privacy policies.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The most current version will always be posted on this page with the updated date noted above.

Contact Us

If you have questions about this Privacy Policy or your personal information, please contact us at:

Old Soul Cleaning Company
Attn: Gabriel Krosnicki
Email: gabriel@oldsoulcleaning.com
Syracuse, New York, United States